Field service workers are often faced with complex and challenging tasks that require specialized skills, knowledge, and tools.
Field service workers are often faced with complex and challenging tasks that require specialized skills, knowledge, and tools. They have to deal with different types of equipment, environments, and customers, and sometimes work under tight deadlines and pressure. They also have to cope with the shortage of skilled technicians, travel costs, and safety risks.
How can field service workers improve their performance, efficiency, and satisfaction in their jobs? How can they access the right information and guidance at the right time and place? How can they collaborate with remote experts and colleagues without losing time and quality? The answer will include augmented reality (AR).
AR is a technology that overlays digital information onto the real-world environment through devices such as smartphones, tablets, smart glasses, or headsets. AR can provide field service workers with interactive and immersive instructions, diagrams, videos, animations, annotations, and feedback that enhance their vision and understanding of the task at hand.
Here are some of the benefits of using AR for field service workers:
AR is a game-changer for field service workers. It can help them do their jobs better, faster, easier, safer, and more satisfyingly. It can also help them create value for their customers, employers and themselves.